3 simple steps to return Jumia products
Step 1: Log your return request
- Go to Jumia Contact page and complete the form. or
- Call their customer care at (01 888 1100 / 0700 600 0000)
Step 2: Pack your product
- All items must be returned in their original packaging
- Include all tags, accessories or gifts you received
Step 3: Return your product
- If you requested a pickup, we will contact you to arrange a pickup time.
- If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).